The Sensus method
Identifying processes using the process elements
Sensus process management uses eight process elements on memo cards that enable you to define and set the boundaries of your processes by documenting all required information relating to each process. We use these as part of the BPM method to help you implement process management in your organisation effectively.
Below we explain further about the process elements and process canvas. The Sensus process elements, in combination with the process icons, are the starting point for working with our BPM software.
Objective
Why do we have this process? What is its added value? Who am I doing it for? The description of the objective often encompasses the result of the process.
Customer/Supplier
Customer: for whom is the product or service created (who purchases it, who uses it)? Supplier: who is responsible for creating the service/product and output?
Input/Output
Input: the thing or event that triggers the process. Output: the result (product/service) produced by the process.
Actors
Who is responsible for (owner of) the process and who is involved in the process?
Framework
All preconditions, requirements (standards), plans and policy documents that play a part in controlling the process.
Tools
Tools are the things (machines, accommodation, etc.) needed to be able to execute the process.
Risks/Measures
Risk is the possibility of an event taking place, multiplied by the consequences of that event. Measures are the steps taken to mitigate risks.
KPIs
Key performance indicators are metrics, such as turnaround times, deadlines, minimum results achieved, etc.
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