Data-driven working at housing associations: why processes are just as important as data

Many housing authorities invest in dashboards and reports to make more informed decisions. But data alone isn’t enough. Only when you understand how that data is generated and the processes behind it can you truly use it to guide your actions.

Housing association Woonkwartier discovered this during the development of their data-driven way of working. Together with Sensus Process Management, they laid the foundation for reliable management information, clear responsibilities, and greater ownership within the organization.

Data only tells a good story if the foundation is right

Many housing associations are investing in dashboards to gain more control over their performance.

But a dashboard only tells you what is happening, not why. Differences can also arise in the way people record data. That makes it difficult to properly interpret data or manage based on it.

That was also the challenge facing Woonkwartier. The organization not only wanted to collect reliable data, but also ensure that employees understood where that data comes from and how they themselves influence it.

From scattered information into one cohesive whole

Business Controller Tanja van Geffen guided this development. Together with Sensus BPM Online, Woonkwartier first mapped out the most important processes. From there, the system evolved step by step into an integral management system.

With Sensus BPM Online, Woonkwartier gained the ability to, among other things:

• gain insight into how data flows through the organization
• KPIs and risks directly linkable to daily processes
• working from a single central source for both process and data owners

This not only created a better overview, but also more confidence in the information on which decisions are based.

Give process owners control themselves

Therefore, the management of processes came closer to the people who work with them every day.

With Sensus BPM Designer Lite, process owners and process managers can manage and improve their own processes. As a result, process management ceases to be the task of a single specialist and becomes a shared responsibility.

This results in:

• Better data quality. The people who use data are also responsible for its quality.
• More agility. Employees can implement improvements faster without depending on a single central administrator.
• Greater involvement. Process management becomes part of daily work instead of a separate quality project.

Processes make data usable

Anyone wanting to work in a data-driven way does not need to look at new dashboards or extra reports first. The biggest gains often lie in the basics: clear processes, well-defined responsibilities, and a single place where everyone works with the same information.

Woonkwartier's experience shows that process management and data are not separate topics. Precisely the combination helps to make better choices, improve faster, and manage with more confidence.

Curious whether this way of working

is right for your organization?

See how processes become part of everyday work

Want to see how Sensus BPM Online makes process management part of the way people actually work? Try it for yourself and see whether it fits your organization.

Try it free for 30 days, with no commitment. You can get started right away.