Oost West Wonen’s complaint processes

From now on, we will take the processes to your employees

Meet Sensus Live process views

Student experience intro

From now on, we will take the processes to your employees

Meet Sensus Live process views

Even after processes have been mapped clearly, it is not always easy to get employees across the organisation to actually buy into them. Sometimes employees just do not see where these processes add value and, therefore, do not consult them in Sensus BPM Online. Mapped processes tend to present an ideal world, while the actual situation is often different. Even so, the processes in their modelled form represent the way of working to aim for. That’s precisely why it is so important that employees have quick access to relevant, targeted information from the part of the process they are working on. The mismatch between the way of working envisaged by management and that envisaged by the employees doing the actual work shows that there is a flaw in communication. Mutual expectations are not aligned. We believe that this should change and we have the solution for you!

What’s the solution?

Allow us to introduce Sensus Live process views. A Sensus Live process view livestreams your mapped processes in your organisation’s IT systems. It lets you display the processes in other systems without having to open the Sensus BPM Online publication platform. This way, instead of employees having to find the processes, the processes are taken to the employees! Your employees get access to the specific information they need, as well as to the rest of the process.

Why is this solution important?

Make each other smarter!

Giving employees insight into processes will enable them to work smarter. Employees’ information access is generally restricted, as they often work only on one part of the process. A Live process view helps them understand the whole concept. What’s the idea behind the process? What’s the policy? What risks are there? What measures? Who are the stakeholders? With Live process views, all of this is instantly clear.

 

Continuous improvement

Insight into the whole process also makes it easier to give and receive valuable feedback. Having more eyes on a process also means that errors are spotted sooner. Live process views let employees give feedback without having to leave the system they are working in. This is very useful for the organisation, as it allows the organisation to keep improving.

 

Employee engagement

But that’s not all. Employees will feel significantly more engaged with the organisation. Simply knowing why something needs to be done will boost employees’ motivation to do a good job and be meticulous. Instant insight into the whole process and the ability to give feedback will make employees more assertive, as the direct feedback option makes it easier for them to make their voices count.

 

Efficiency

All of the above benefits will increase efficiency across the board within your organisation. Fewer errors means faster turnaround, so that your organisation can achieve its goals faster and projects can be completed faster. Faster turnaround will also save costs. And who doesn’t want to save time and money?

Link Sensus BPM Online to your favourite applications!

Want to find out everything there is to know about Sensus Live process views and how to show your processes in other applications?

Take a look at the Sensus Live process views feature page here >

Link Sensus BPM Online to your favourite applications!

Want to find out everything there is to know about Sensus Live process views and how to show your processes in other applications?