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“Make work processes belonging to the employees, not the management”

“Make work processes belonging to the employees, not the management”

Work processes that look great on paper and that work well in practice too: for housing association FidesWonen, this is no longer a pipe dream. This housing association based in Goeree-Overflakkee in the province of Zuid-Holland uses Sensus BPM Online. John Capitain, Manager of Operations & Projects at FidesWonen, talks about defining processes and making an organisation efficient. “Rather than making work processes belonging to the management, make them belong to the employees.”

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How CMIS Group is making its mortgage services Lean

How CMIS Group is making its mortgage services Lean

That CMIS Group is very clear on what it wants to achieve can be seen in its reply to the question of how the company started using Sensus BPM Online. “We wanted to become a Lean organisation, which involves process optimisation, but also requires a change in the mindset and culture at the company. We were looking for a tool to support this ambition and settled on the BPM application offered by Sensus process management,” explains Peter Ros, Business Process Improvement Director.

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“Make work processes belonging to the employees, not the management”

“Make work processes belonging to the employees, not the management”

Work processes that look great on paper and that work well in practice too: for housing association FidesWonen, this is no longer a pipe dream. This housing association based in Goeree-Overflakkee in the province of Zuid-Holland uses Sensus BPM Online. John Capitain, Manager of Operations & Projects at FidesWonen, talks about defining processes and making an organisation efficient. “Rather than making work processes belonging to the management, make them belong to the employees.”

read more

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