NVVB’s Civil Affairs work processes ready for immediate use
The NVVB (Dutch Society for Civil Affairs) and Sensus process management have been working together to describe and further improve Civil Affairs work processes.
The national reference models for Civil Affairs work processes currently comprise more than 70 primary work processes. System process descriptions, such as internal audits, customer satisfaction surveys and document management, have been added to these reference models, meaning they now all comply with ISO standards. This means that municipalities that work with these processes can apply for ISO certification (9001:2000) for their own documented processes.
Not only does the Sensus process management method meet the requirements set by NVVB, it goes beyond, offering even more possibilities. All NVVB work processes are available in Sensus BPM Online, where municipalities can easily update the Civil Affairs work processes. These processes are also automatically updated whenever NVVB makes any changes.