Governance
Organizations make decisions all the time. They respond to new legislation, address risks, and improve processes. The real challenge is making sure those decisions carry through into day-to-day work.
This is where governance and process management meet. Governance sets the direction and provides a framework for making considered decisions. Process management shows what those decisions mean for the way work is actually carried out.
Organizations already using Sensus BPM Online:
Which information should you rely on?
A quality manager is preparing for an audit. A process owner is reviewing a request for change. An employee is looking for the correct way to complete a task.
All three rely on the same process, but they may be looking at different sources of information. That becomes a problem as soon as the process changes. Which process description is the current one? Who reviewed the change? And which other processes or instructions are affected?
Governance helps organizations set clear rules around these questions. Sensus BPM Online supports this by keeping process information in one central place and making sure it stays up to date.
From policy to execution
Many governance models define responsibilities, identify risks that need attention, and set out how decisions should be made.
That may be clear on paper, but you still need to put it into practice. Which processes are affected? Which work instructions need updating? And who is responsible for carrying out the changes?
Process management connects those decisions to day-to-day work by showing how policies, processes, and execution fit together.
Where organizations run into challenges
A process changes
A process owner wants to change the way a process works. What other processes will be affected? Which colleagues need to be involved? And who gives final approval?
A risk requires action
A risk is identified within a process. Who assesses its impact? What measures should be taken? And who makes sure they are followed up?
Teams work differently
Two departments handle the same process in different ways. Which approach should be followed? Who decides? And how do you make sure everyone follows the same agreements from then on?
An auditor asks questions
During an audit, you need to show which procedures apply, who is responsible, and what changes have been made. Where can you find that information?
When priorities conflict
Governance tends to stay in the background when everything is going according to plan.
The difficult questions arise when interests, risks, or priorities conflict. A team may want to make a change quickly, while others want to assess how it will affect existing processes first. Or a risk may call for additional controls at the same time employees are trying to simplify the way they work.
At times like these, it helps to have processes, responsibilities, and agreements clearly documented in Sensus BPM Online. You can see the impact of different choices and make decisions with a clearer understanding of the consequences.
Governance across different sectors
Construction
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Housing associations
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Municipalities and government
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Education
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Other sectors
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A solid foundation for reliable and accountable work
See how Sensus BPM Online helps you make controlled changes and see how your decisions affect the organization.
