Inspiration
Insights into process management
Working with process management or looking for a better way to organize your processes? Explore customer stories about how organizations document and improve the way they work.
Drawing on practical tips and real-world experiences, these stories can help you make process management easier to understand and use in practice.
Customer stories
How Fien Wonen keeps processes up to date by involving managers
At Fien Wonen, process management is an integral part of operations. Every quarter, managers jointly determine which processes require attention and which improvements take priority. In this customer case, Kim Bassa explains how this approach helps keep process management continuously in the spotlight.
How the Real Estate & Facilities department builds process-oriented working
Documenting facility processes in one place: that is what Real Estate & Facilities at Erasmus University Rotterdam is building step by step together with Sensus BPM Online. The first thirty employees are already on board, and support is growing with every small success.
Groninger Huis brings peace and clarity to processes with Sensus BPM Online
Processes that previously felt ‘sluggish’ and were carried out in different ways had to become clear and accessible to everyone. With Sensus BPM Online, Groninger Huis found the BPM application to support this ambition: a visual, easy-to-use platform that brings structure to every level of the organization, from management to the people doing the work.
Area: More process joy with Sensus BPM Online
While speaking with Ilse van Hout, project manager/advisor at Area, it becomes clear how this housing association is tackling the implementation of a new process management system. Their goal? Good and consistent service provision to residents.
Sensus process management helps Antares achieve ambitious goals
For this article, we had the opportunity to interview Sjriek Simons, who has been working at Antares as a controller for over four years. With a background in the financial world, he has gained extensive experience in process management and risk control. He is now successfully applying this knowledge within Antares.
How does a financial institution like Intersolve use BPM Online?
Intersolve was founded in 1996 and is a leading service provider in the area of gift cards, loyalty programs, e-vouchers, e-wallets, and electronic payments. Intersolve has been actively engaged in process management for over a year and uses Sensus BPM Online.
Jacques van Iperen and Tirza Prummel (Portaal): Good process management is a prerequisite for good service delivery
When you document processes, you can offer tenants good service. With this vision, housing association Portaal is improving its processes.
3 Fables About Process Management Debunked by the Utrecht Environmental Services
In this article you can read about common myths surrounding process management and what the actual facts are.
How does VDAB use Sensus BPM Online in a different way?
The VDAB helps job seekers and inactive individuals in Flanders find employment. They use Sensus BPM Online for training and knowledge management.
At BumaStemra, mapping processes isn't a trick, but an integral part of the job
Why choose Sensus BPM Online? What are the challenges in implementing process management? We spoke with Wolter Veltema, interim Manager Administration Organization/Internal Control at BumaStemra, about his experiences.
How does the University of Groningen use Sensus BPM Online to implement process management?
How does one of the oldest educational institutions in the Netherlands use Sensus BPM Online? And why? What are the main challenges in implementing process management? You can read about it in this article.
Sensus BPM Online as a guide for KleurrijkWonen
Sensus BPM Online has been a guide within KleurrijkWonen for years. KleurrijkWonen started with Sensus BPM Online with risk management as a priority.
From Seed to Success: The Growth of Gipmans in Process Management
Gipmans is a pioneer in the horticultural sector due to its progressive approach to process management. For this interview, we had the opportunity to interview General Manager, Erik Gipmans, and Jurre Dalessi of Tropie Consultancy.
Waterproof processes at Aqualectra using Sensus BPM Online
How is Sensus BPM Online used at Aqualectra in the Caribbean with over 600 employees? Find out in the customer case!
3 tips from Sallandwonen to make your processes come alive
It is a challenge for many organizations to get employees to think process-oriented and to familiarize them with the Sensus BPM Online publication. Nevertheless, this is important because process management ensures that everyone is on the same page.
Sensus BPM Online Opens Doors for Havensteder
Being in control is crucial for every organization. Being in control means, among other things, that the organization can adequately respond to risks at any time, but also seize opportunities. Havensteder, a housing corporation with over 400 employees, therefore pays attention to process descriptions.
Keeping up with the Koopmans: how is their Sensus BPM Online usage going?
All our customers follow a different path in their Sensus BPM Online journey. This is because there isn't one single way that Sensus BPM Online should or can be used. That's why we always remain curious about our customers and their experiences with process management.
‘Sharing is caring’: Oost West Wonen shares complaint processes to help other housing corporations get started
Oost West Wonen is sharing its complaint processes, created with Sensus BPM Online, to help other housing associations. Read why.
Student Experience is making big strides in process modeling.
Thanks to Sensus BPM Online, Student Experience is taking big steps in modeling processes within their organization. Read the story.
Measurable processes put Alstom Transport ‘Back on Track’!
Alstom Transport B.V. is a global developer and supplier of systems, parts, and services for the rail sector. Under the internal program ‘Back on Track,’ Alstom Transport is currently structuring the organization more.
Anton Jan Wouters (Wooncompas): Describing processes to be in control as a corporation
As a housing association, you want to be in control, have insight into the risks you face, and take the right control measures. But how do you ensure this as an organization, and what does it yield for you at the end of the day?
Multidisciplinary construction partner BESIX Nederland goes digital
Builder BESIX Netherlands goes digital and partners with Sensus Process Management for all new construction projects in the Netherlands.
Frisian housing corporation Elkien switches to Sensus BPM Online
With approximately 20,000 social housing units and around 180 employees, Elkien is a large housing corporation in Friesland. In the second half of 2018, there was a need to consistently represent the business processes in a way that was clear to everyone.
Mobilis chooses Sensus BPM Online after pilot
After an extensive pilot, Mobilis opted for Sensus BPM Online from Sensus process management at the end of 2019. Mobilis is making use of Sensus's library function. This guarantees uniformity when setting up projects.
Work processes digitally accessible at Energiewacht Groep
Making the census process digitally accessible saves a lot of searching during external audits. Energiewacht Groep benefits from Sensus BPM Online
Student housing provider DUWO makes a smooth transition to Sensus BPM Online
Stichting Duwo: A significant number of improvements have been added to Sensus BPM Online. Read the customer case about the transition to Sensus.
Housing foundation het Grootslag reassesses its collection process
Housing foundation Het Grootslag shares its experiences with Sensus BPM Online and the Process Book from Aedes and CorpoNet in developing the collection process.
Public transport operator Keolis ISO certified with Sensus BPM Software
Keolis Nederland, formerly Syntus, is a subsidiary of the global mobility company Keolis. Keolis Nederland provides public transport in the Veluwe (Gelderland), Midden-Overijssel, Twente, and the province of Utrecht.
‘Make work processes of the employees, not of the management’
As a housing corporation, you want to keep processes under control. Sensus BPM Online ensures that information stays within the corporation.
Kooyman in Curaçao Professionalizes Organization and Focuses on the Customer
After describing all the processes at Kooyman B.V. in Curaçao, the largest DIY chain in the Caribbean, the organization has taken the step to improve processes and the organization as a whole.
Safety and customs processes in order at Rotterdam stevedoring company RST
RST, Rotterdam Shortsea Terminals, is Europe's largest shortsea container terminal operator. Handling containers is a delicate process, and a small mistake can have major consequences. Therefore, RST closely monitors its processes and operations, partly with the help of Sensus process management.
Portal: Pluriform working area, uniform working processes
Housing corporation Portaal operates from five regional offices and serves over 50,000 households. With Sensus BPM Software, Portaal mapped all relevant processes based on the CORA process architecture, minimized region-specific differences, and now implements organization-wide changes faster than ever.
Sensus BPM Online: A Powerful Tool for Internationally Harmonizing Work Processes
Effective harmonization
Walraven streamlines collaboration among 1,200 employees by harmonizing work processes with Sensus BPM. This ensures global uniformity, accelerates ISO audits, and guarantees continuous improvement within the international ERP environment.
Direct result
These practical examples show how to improve processes and organize ownership in daily practice. Learn how to implement continuous process control for higher quality and consistent customer service.
How CMIS Group makes its mortgage services Lean
The CMIS Group has a very clear goal in mind, as evidenced by the question of how the CMIS Group started with Sensus BPM Online. “We want to become a Lean organization. Part of that is process optimization, but also an adjustment in attitude and culture within the organization. We were looking for a tool to support this ambition and found the BPM application from Sensus process management,” says Peter Ros, Director Business Process Improvement.
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