Inspiration
Insights into process management
Working with process management or looking for a better way to organize your processes? Explore articles, blogs, and customer stories showing how organizations document and improve the way they work.
From practical tips to real-world examples, you’ll find ideas to help make process management easier to understand and use in practice.
All content
Webinar: kennismaken met AI
Bekijk het webinar over AI in Sensus BPM Online. Met AI in Sensus BPM Online kun je een groot deel van het werk rond procesmanagement uit handen geven.
Naris en Sensus process management bundelen krachten voor de volgende generatie Governance, Risk & Compliance software
Per september 2026 gaan Naris en Sensus process management samen verder. Door hun expertise in GRC en procesmanagement te combineren, kunnen organisaties straks processen, risico’s en beheersmaatregelen vanuit één platform met elkaar verbinden.
Feature update | September 2026
With this release, we are adding several new capabilities to Sensus BPM Online. The most significant new feature is AI Agents, which can take over a large portion of the work involved in process management. Reporting, delegation, version control, the template editor, and Publisher have also been enhanced in various ways.
How Fien Wonen keeps processes up to date by involving managers
At Fien Wonen, process management is an integral part of operations. Every quarter, managers jointly determine which processes require attention and which improvements take priority. In this customer case, Kim Bassa explains how this approach helps keep process management continuously in the spotlight.
Feature update | July 2026
In this update, we have further improved Sensus BPM Online in many areas. In doing so, we have made the platform more consistent and user-friendly. You will see this reflected in the Publisher, various components of the Designer, and a number of new features.
Webinar for Sensus BPM Online Users
Do you already work with Sensus BPM Online? In this webinar, you'll take it a step further: setting up, managing, and effectively using processes more efficiently.
Webinar: Introduction to Sensus BPM Online
In this webinar, we'll share our vision on process management. You'll see why processes often get stuck in documentation and how to make them work in practice.
Feature update | April 2026
We take what we hear from our user community seriously. That is why, in this update, we have further improved Sensus BPM Online based on their feedback. They indicated where things could be faster and clearer, and what they need to work with it pleasantly every day.
Why search for processes when they can come to you?
You are working in a CRM, ERP system, or another application and want to quickly check how a process works again. What do you do then? With Sensus Live Process Views, you no longer need to go to Sensus BPM Online to consult a process. You see the information directly in the applications you are working in.
Never miss important tasks again with Triggers
Important tasks or appointments sometimes unintentionally get left behind. With Triggers in Sensus BPM Online, the right person automatically receives an email, task, or calendar invitation at the exact moment it is needed. That saves time and helps make processes run better.
See at a glance what has changed with Compare
Processes change continuously. You want to be able to see quickly what has been changed, without having to compare both versions manually. With the Compare function in Sensus BPM Online, you can easily compare two versions of a process. This way, you immediately see which parts have been adjusted and you keep the overview.
Manage access permissions easily with roles
With the updated permissions management in Sensus BPM Online, you can centrally manage access permissions based on roles. This makes management more organized, reduces the risk of errors, and helps organizations meet current security and compliance requirements.
How the Real Estate & Facilities department builds process-oriented working
Documenting facility processes in one place: that is what Real Estate & Facilities at Erasmus University Rotterdam is building step by step together with Sensus BPM Online. The first thirty employees are already on board, and support is growing with every small success.
Consultancy Firm Hersense | Interview
Hersense guides housing associations through changes that are often more significant than they appear on paper. Consider new systems, different ways of working, or improving the organization of functional management. The agency works almost exclusively for associations and combines project management, process design, and functional management in a single approach.
Watch the webinar replay: The Azure Managed Data Connector for Sensus BPM Online, maximize the value of your data!
Watch webinar Azure Managed Dataconnector for Sensus BPM Online Watch webinar: Azure Managed Dataconnector for Sensus BPM Online Duration: approximately 2 hours Do you want to manage processes based on facts and current data? In this webinar, you will discover how you can use the...
DataToppers: Bringing data to life through simplicity and connection
Partner interview DataToppers: Bringing data to life through simplicity and connection In the world of housing associations and social organizations, DataToppers (part of Open Line) is an established name. What began eight years ago as a sketch on paper is...
Where do you start with process management?
Many organizations looking to start with process management quickly encounter the same question. Where do you begin, without it becoming an abstract endeavor or getting bogged down in good intentions? Those who want to implement process management sustainably and successfully don't start with the process. They start with the work itself.
The 5 biggest misconceptions about process management
When people think of process management, they often imagine thick manuals or endless charts. Or a one-off project that primarily consumes time and yields little. As a result, organizations sometimes disengage before they've even truly begun.
Data-driven working at housing associations: why processes are just as important as data
Many housing authorities invest in dashboards and reports to make more informed decisions. But data alone isn’t enough. Only when you understand how that data is generated and the processes behind it can you truly use it to guide your actions.
What is process management?
Process management sounds logical to many organizations. Yet, in practice, it also raises questions. Don't we already work with agreements and procedures? Where do you start without making everything complicated? And how do you prevent processes from becoming something for audits, rather than something that helps in daily work?
From chaos to control with process management from Sensus
By centrally documenting processes, you create calm and clarity. This makes it easier to collaborate effectively, comply with regulations, and respond more quickly to change. How do other organizations approach their processes, and what do they gain from it?
Dejonghe GCV | Interview
Dominique Dejonghe is an experienced consultant with a unique background: he was trained as a psychologist, but has built his career at the intersection of IT and business processes. This combination allows him to look not only at the technical side of software, but primarily at the human side.
Groninger Huis brings peace and clarity to processes with Sensus BPM Online
Processes that previously felt ‘sluggish’ and were carried out in different ways had to become clear and accessible to everyone. With Sensus BPM Online, Groninger Huis found the BPM application to support this ambition: a visual, easy-to-use platform that brings structure to every level of the organization, from management to the people doing the work.
Efficient process management for housing associations: Remco Mulder’s perspective
How do you keep processes up to date and ensure employees continue working with them? In this interview, Remco Mulder shares his vision on integrated process management and the challenges for housing associations.
Florissant Asset Management | Interview
Floris van Bochove is a driven consultant specializing in asset management. For the past three years, he has been working independently from his home office in the garage of his Lelystad house, following an impressive career at various major organizations. Recently, he shared his insights on his work, his unique asset management model in Sensus BPM Online, and the future of data-driven work.
Process ownership as a basis for continuous improvement
How do you give process owners more responsibility without losing process cohesion? Read how Sensus BPM Designer Lite helps organizations shape process ownership in a practical way.
Maxcademy | Interview
At Sensus Process Management, we believe that a well-documented process is the foundation for success. But how do you ensure that these processes not only exist but truly come alive within your organization? Our partner, Maxcademy, offers the solution. Led by founder Jan Kouwenhoven, Maxcademy transforms your valuable process information into interactive and effective e-learning modules that can be directly integrated into your Sensus environment.
Sensus Connect: Interview with Monique van Dodewaard
Read the interview to find out who Monique van Dodewaard is! Monique talks about setting up HRM processes
De Processpecialisten | Interview
Wilbert Koenen has been working at De Processpecialisten for eight years now. With a background in public administration and commercial economics, he combines his work as a consultant with maintaining client relationships. He focuses primarily on municipalities, provinces, and housing associations. What appeals to him? “I still work on assignments myself. This allows me to know exactly what clients are struggling with and what they need.”
Area: More process joy with Sensus BPM Online
While speaking with Ilse van Hout, project manager/advisor at Area, it becomes clear how this housing association is tackling the implementation of a new process management system. Their goal? Good and consistent service provision to residents.
Quick Tips | Modeling
To describe the processes in the Sensus BPM Designer, go to the ‘Processes’ tab on the left side of the screen. In this tab, you will find the process structure (tree structure). The canvas (middle part of the interface) will now display the activity-level view.
AI Process Generation
Let your creativity run wild, fill in information, and our AI process generator will create a complete process based on your input!
Quick Tips | Departments and Functions
Responsibilities can be assigned to activities within processes. This provides direct insight into who needs to perform what, for which task, and at what time within the process. To link responsibilities to activities, they must first be named in the ‘Departments and Functions’ tab.
MLC | Interview
In a dynamic world where efficiency and purposefulness are crucial, MLC plays an increasingly prominent role as a Process Excellence agency. We spoke with Steven van Aggelen, Senior Business Consultant at MLC and responsible for client assignments within the housing corporation sector.
Improvement | Interview
In conversation with Willem-Jan Vos, Senior Consultant, and André van Hofwegen, Director, both working in the Process Improvement department at Improven.
Improven helps organizations grow, change, and excel through a pragmatic and hands-on approach.
Sensus process management helps Antares achieve ambitious goals
For this article, we had the opportunity to interview Sjriek Simons, who has been working at Antares as a controller for over four years. With a background in the financial world, he has gained extensive experience in process management and risk control. He is now successfully applying this knowledge within Antares.
How does a financial institution like Intersolve use BPM Online?
Intersolve was founded in 1996 and is a leading service provider in the area of gift cards, loyalty programs, e-vouchers, e-wallets, and electronic payments. Intersolve has been actively engaged in process management for over a year and uses Sensus BPM Online.
Jacques van Iperen and Tirza Prummel (Portaal): Good process management is a prerequisite for good service delivery
When you document processes, you can offer tenants good service. With this vision, housing association Portaal is improving its processes.
Sensus Connect: Interview with William Vermeulen
Read the interview to find out who William Vermeulen is! William talks about, among other things, the importance of the Sensus methodology.
The Blue Factory | Interview
At Sensus Process Management, we believe in the power of collaboration to strengthen organizations with effective process management training. That's why we partner with De Blauwe Fabriek, founded by Nadesja and Marinka. With their background and extensive experience with various process management tools, they offer a tool-independent approach.
Quick Tips with Eva Cassee | January 2025
At Sensus BPM Online, we've noticed that not all powerful features are being optimally utilized by our users. To change this, our consultant Eva Cassee has created a quick tips video in which she clearly explains these functionalities. The functionalities in this video are: Drawing and removing arrows, Copying and pasting, and the “zoom in” function.
Sensus Connect: Interview with Marijn van Zomeren
Read the interview to find out who Marijn van Zomeren is! Marijn talks about the user-friendliness of the software.
Quick Tips with Eva Cassee | November 2024
At Sensus BPM Online, we've noticed that not all of our powerful features are being fully utilized by our users. To address this, our consultant Eva Cassee has created a quick tips video in which she clearly explains these functionalities. The functionalities featured in this video are: Icon Swap, Optimize Series, and Snapshot.
3 Fables About Process Management Debunked by the Utrecht Environmental Services
In this article you can read about common myths surrounding process management and what the actual facts are.
How does VDAB use Sensus BPM Online in a different way?
The VDAB helps job seekers and inactive individuals in Flanders find employment. They use Sensus BPM Online for training and knowledge management.
At BumaStemra, mapping processes isn't a trick, but an integral part of the job
Why choose Sensus BPM Online? What are the challenges in implementing process management? We spoke with Wolter Veltema, interim Manager Administration Organization/Internal Control at BumaStemra, about his experiences.
How does the University of Groningen use Sensus BPM Online to implement process management?
How does one of the oldest educational institutions in the Netherlands use Sensus BPM Online? And why? What are the main challenges in implementing process management? You can read about it in this article.
Sensus Connect: Jolanda van den Berg
Read the interview to find out who Jolanda van den Berg is! She talks about, among other things, her dream that she made come true this year!
Sensus BPM Online as a guide for KleurrijkWonen
Sensus BPM Online has been a guide within KleurrijkWonen for years. KleurrijkWonen started with Sensus BPM Online with risk management as a priority.
From Seed to Success: The Growth of Gipmans in Process Management
Gipmans is a pioneer in the horticultural sector due to its progressive approach to process management. For this interview, we had the opportunity to interview General Manager, Erik Gipmans, and Jurre Dalessi of Tropie Consultancy.
Quick Tips | Process House Drawing
By default, Sensus BPM Designer works according to the principles of the Sensus method. This means that a maximum of 6 hierarchical levels can be used for the process structure. These levels are visible in the tree view and in the canvas view.
Waterproof processes at Aqualectra using Sensus BPM Online
How is Sensus BPM Online used at Aqualectra in the Caribbean with over 600 employees? Find out in the customer case!
3 tips from Sallandwonen to make your processes come alive
It is a challenge for many organizations to get employees to think process-oriented and to familiarize them with the Sensus BPM Online publication. Nevertheless, this is important because process management ensures that everyone is on the same page.
Do you and your IT supplier actually share the same vision when you talk about a process?
There’s a good chance that suppliers view processes differently. To set up process management effectively, it’s important to be on the same page. After all, the first question when implementing a new system is: Have you properly documented your processes?
Sensus BPM Online Opens Doors for Havensteder
Being in control is crucial for every organization. Being in control means, among other things, that the organization can adequately respond to risks at any time, but also seize opportunities. Havensteder, a housing corporation with over 400 employees, therefore pays attention to process descriptions.
Keeping up with the Koopmans: how is their Sensus BPM Online usage going?
All our customers follow a different path in their Sensus BPM Online journey. This is because there isn't one single way that Sensus BPM Online should or can be used. That's why we always remain curious about our customers and their experiences with process management.
‘Sharing is caring’: Oost West Wonen shares complaint processes to help other housing corporations get started
Oost West Wonen is sharing its complaint processes, created with Sensus BPM Online, to help other housing associations. Read why.
Student Experience is making big strides in process modeling.
Thanks to Sensus BPM Online, Student Experience is taking big steps in modeling processes within their organization. Read the story.
Measurable processes put Alstom Transport ‘Back on Track’!
Alstom Transport B.V. is a global developer and supplier of systems, parts, and services for the rail sector. Under the internal program ‘Back on Track,’ Alstom Transport is currently structuring the organization more.
Process management in construction: 4 applications for successful operations
More and more construction companies are mapping out their processes better in order to deal more effectively with changes and stricter requirements.
Process manager and assessor Dirk Pfauder shares four ways in which process management helps organizations move forward.
Integrations of Sensus BPM Online: this is how you connect processes with up-to-date information
When you describe a process, it aligns precisely with the way the organization works. But over time, you might notice that the process is no longer up to date. That is precisely where integrations between Sensus BPM Online and other applications make all the difference.
Safe, safer, safest
Perhaps you're experiencing it in your own organization too? There's a growing awareness that organizations are vulnerable when it comes to information security.
Anton Jan Wouters (Wooncompas): Describing processes to be in control as a corporation
As a housing association, you want to be in control, have insight into the risks you face, and take the right control measures. But how do you ensure this as an organization, and what does it yield for you at the end of the day?
Quick Tips | Smart Navigator Themes
Sensus process management now has the brand new feature: Smart Navigator Themes. Each theme is named after a European city.
Multidisciplinary construction partner BESIX Nederland goes digital
Builder BESIX Netherlands goes digital and partners with Sensus Process Management for all new construction projects in the Netherlands.
Frisian housing corporation Elkien switches to Sensus BPM Online
With approximately 20,000 social housing units and around 180 employees, Elkien is a large housing corporation in Friesland. In the second half of 2018, there was a need to consistently represent the business processes in a way that was clear to everyone.
ISO 27001 in practice: how Sensus BPM Online can help
Organizations are placing increasing demands on information security. That is why Sensus process management operates in accordance with the international ISO 27001 standard. For our customers, this provides the assurance that we continuously pay attention to information security and regularly have our working methods independently assessed.
Collaboration Datarotonde and Sensus Process Management
It has now become even easier to integrate process management with other systems. Thanks to the connection between Sensus BPM Online and Datarotonde, you get direct insight into all data within your processes. The integration on the powerful Datarotonde platform offers housing associations and construction companies a unique opportunity to work more efficiently.
Mobilis chooses Sensus BPM Online after pilot
After an extensive pilot, Mobilis opted for Sensus BPM Online from Sensus process management at the end of 2019. Mobilis is making use of Sensus's library function. This guarantees uniformity when setting up projects.
Work processes digitally accessible at Energiewacht Groep
Making the census process digitally accessible saves a lot of searching during external audits. Energiewacht Groep benefits from Sensus BPM Online
Student housing provider DUWO makes a smooth transition to Sensus BPM Online
Stichting Duwo: A significant number of improvements have been added to Sensus BPM Online. Read the customer case about the transition to Sensus.
Housing foundation het Grootslag reassesses its collection process
Housing foundation Het Grootslag shares its experiences with Sensus BPM Online and the Process Book from Aedes and CorpoNet in developing the collection process.
Public transport operator Keolis ISO certified with Sensus BPM Software
Keolis Nederland, formerly Syntus, is a subsidiary of the global mobility company Keolis. Keolis Nederland provides public transport in the Veluwe (Gelderland), Midden-Overijssel, Twente, and the province of Utrecht.
‘Make work processes of the employees, not of the management’
As a housing corporation, you want to keep processes under control. Sensus BPM Online ensures that information stays within the corporation.
Kooyman in Curaçao Professionalizes Organization and Focuses on the Customer
After describing all the processes at Kooyman B.V. in Curaçao, the largest DIY chain in the Caribbean, the organization has taken the step to improve processes and the organization as a whole.
Safety and customs processes in order at Rotterdam stevedoring company RST
RST, Rotterdam Shortsea Terminals, is Europe's largest shortsea container terminal operator. Handling containers is a delicate process, and a small mistake can have major consequences. Therefore, RST closely monitors its processes and operations, partly with the help of Sensus process management.
Portal: Pluriform working area, uniform working processes
Housing corporation Portaal operates from five regional offices and serves over 50,000 households. With Sensus BPM Software, Portaal mapped all relevant processes based on the CORA process architecture, minimized region-specific differences, and now implements organization-wide changes faster than ever.
Sensus BPM Online: A Powerful Tool for Internationally Harmonizing Work Processes
Effective harmonization
Walraven streamlines collaboration among 1,200 employees by harmonizing work processes with Sensus BPM. This ensures global uniformity, accelerates ISO audits, and guarantees continuous improvement within the international ERP environment.
Direct result
These practical examples show how to improve processes and organize ownership in daily practice. Learn how to implement continuous process control for higher quality and consistent customer service.
How CMIS Group makes its mortgage services Lean
The CMIS Group has a very clear goal in mind, as evidenced by the question of how the CMIS Group started with Sensus BPM Online. “We want to become a Lean organization. Part of that is process optimization, but also an adjustment in attitude and culture within the organization. We were looking for a tool to support this ambition and found the BPM application from Sensus process management,” says Peter Ros, Director Business Process Improvement.
Curious whether this way of working
is right for your organization?
See how processes become part of everyday work
Want to see how Sensus BPM Online makes process management part of the way people actually work? Try it for yourself and see whether it fits your organization.
Try it free for 30 days, with no commitment. You can get started right away.
